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“Well-designed products make us feel that someone has been thinking about us, that a nice person took care of the little things for us”

Oliver Reichenstein on ‘quality and thought’ in interface design:

To lay the foundation of human-machine interaction you need to put thought into things and that requires that you put things into thought. This is why most interfaces suck, and most interfaces will continue to suck. No model, method, or tool will change that. Thinking is painful. (…)

Well-designed products do not just save us time, they make us enjoy the time we spend with them. They make us feel that someone has been thinking about us, that a nice person took care of the little things for us.

Puts me in mind of Frank Chimero’s chapter on the importance of empathy in design.


“The first time looking at my website in Internet Explorer”

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“The first time looking at my website in Internet Explorer”, from Front End Dev Reactions

Simplifying ‘user journeys’ at the Beeb online

Bronwyn van der Merwe from the BBC online and technology team runs through some of the choices involved in creating a new ‘global visual language’ for the corporation’s digital services. (Also worth a look is the BBC internet team’s post on regenerating the Doctor Who section of the site for the launch of the new series. If only the video content was available outside of the UK.)